AI receptionist for the trades
An AI receptionist that books the job, not just the message.
Built for appliance repair, HVAC, plumbing and electrical shops. It answers every call, puts the job on your schedule, and calls customers back — while you're under a dishwasher with both hands full.
What is an AI receptionist for contractors?
It's software that answers your business phone, has a real conversation with the caller, and books the job into your schedule — instead of taking a message for you to deal with later. For a home service shop the distinction matters: a traditional answering service hands you a callback list, which is still work you have to do, and the customer has usually called the next contractor by the time you get to it. Field Boss Pro's AI receptionist answers 24/7, knows your availability and service area, books, reschedules and cancels on the phone, and also places outbound calls and texts — so the parts-arrived callback actually gets made.
What it does on a call
It isn't a phone tree and it isn't a voicemail transcriber. It handles the call the way a good office manager would.
Answers every time
Nights, weekends, and the middle of a job. No hold music, no voicemail.
Knows who's calling
Recognizes an existing customer and knows the job they already have open, so they don't have to re-explain it.
Books, reschedules, cancels
Live on the phone, against your real availability and service area — not a request you have to confirm later.
Calls out, too
New warranty dispatches, parts-arrived callbacks, and customers you couldn't reach. Many AI receptionists only wait for the phone to ring.
Texts as well as talks
Full booking conversations over SMS, start to finish, without a person typing.
Puts it in your schedule
The job lands in the same system your techs, invoices, and dispatch already run on. Nothing to copy over.
Why a missed call costs more than it seems
A homeowner with a dead refrigerator is not leaving a voicemail and waiting. They are working down the search results until somebody picks up. That means an unanswered call isn't a delayed job, it's a job that went to the shop down the road — and you never find out it happened, which is what makes the problem so easy to underestimate. The math is unkind in the other direction too: hiring someone to answer the phone is a real salary for a shop with one to five trucks, and they still go home at five.
Built for these trades
The AI knows trade vocabulary and the way these jobs actually get scheduled.
Appliance repair
Make, model, and symptom captured on the call. Home warranty dispatches from AHS and First American booked automatically.
HVAC
No-cool and no-heat calls triaged and slotted, including the ones that come in at 9pm in August.
Plumbing
Emergencies routed differently from routine work, so a burst line doesn't sit behind a faucet install.
Electrical
Jobs booked against the right tech and the right window instead of a generic next-available slot.
It's part of the software, not a separate bill
Most field service platforms sell the receptionist as an add-on with its own monthly fee and a conversation allowance on top. In Field Boss Pro it's included with The Boss plan at $349 per month with three technicians, alongside scheduling, dispatch, invoicing, payments, QuickBooks sync, and the home warranty integrations — one bill, one system, and the jobs the AI books are already in the schedule your techs work from.
Common questions
How much does an AI receptionist cost for a contractor?
In Field Boss Pro it is included with The Boss plan at $349 per month with three technicians, which covers 500 inbound calls, 500 outbound calls, and 3,000 AI text conversations along with the rest of the platform. Elsewhere the receptionist is commonly sold as a monthly add-on on top of your software, often with a limited number of included conversations and a per-conversation charge after that — worth checking the overage rate, not just the headline price.
Will it sound like a robot and cost me jobs?
That's the right question to ask, and you shouldn't take anyone's word for it. Book a demo and listen to the actual voice before you decide.
What happens if it can't handle the call?
It hands off rather than guessing. The goal is booked jobs, not deflected calls, so anything outside what it can confidently handle comes to you.
Can it make outbound calls, or only answer?
Both. It places outbound calls and texts — new warranty dispatches, parts-arrived callbacks, and follow-ups on customers who didn't answer. Many AI receptionists in this category are inbound only, so it is worth confirming when you compare.
Does it work over text too?
Yes. It runs complete booking conversations over SMS, including rescheduling and cancellations, without a person typing replies.
Do I need to change my phone number?
No. Your existing business number keeps working — that number is your reputation and your Google listing, and there is no reason to touch it.
Stop being your own
office manager.
Start your 7-day free trial. No credit card required.